Shipping & Delivery
At Supreme Chairs USA, we carefully package every order to help ensure your chair arrives safely and ready for your workspace. We offer nationwide shipping throughout the United States, along with local pickup and delivery options where available.
Nationwide Shipping
We ship office chairs and accessories throughout the United States using trusted parcel and freight carriers. The shipping method is selected based on the size, weight, quantity, and destination of your order.
Most individual chair orders are shipped via FedEx Ground or a comparable carrier. Larger orders or many ships via LTL freight.
Shipping rates and available delivery options are calculated during checkout when available.
Processing Times
Most in-stock orders are prepared for shipment within 1–3 business days.
Processing times may vary for:
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Larger bulk orders
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Special-order products
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Customized items
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Freight shipments
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Orders requiring additional packaging or preparation
Once your order has shipped, tracking information will be provided when available.
Professional Packaging
Office chairs are carefully inspected and packaged before shipment. Depending on the chair and shipping method, some products may be partially disassembled for safer transportation.
Minor assembly may be required upon delivery. This is typically limited to attaching components that were removed to protect the chair during transit.
Freight & Bulk Orders
Larger commercial, wholesale, and multi-chair orders may be shipped via LTL freight.
Freight delivery typically includes delivery to the curb or designated receiving area unless additional services are arranged in advance.
Businesses, universities, offices, designers, dealers, and other organizations purchasing multiple chairs are encouraged to contact us for a custom freight quote.
Local Pickup & Delivery
Local pickup may be available by appointment. Local customers may also inquire about delivery options.
Local delivery may also be available depending on the destination, order size, and scheduling availability.
Please contact Supreme Chairs USA before ordering if you need a specific delivery arrangement.
Tracking Your Order
When tracking is available, customers will receive shipment information after their order has been processed.
Carrier delivery estimates are provided as estimates and may change because of weather, transportation disruptions, holidays, or other circumstances outside our control.
Shipping Damage
Please inspect your shipment as soon as possible after delivery.
If an item arrives with significant shipping damage, contact Supreme Chairs USA within 48 hours of delivery and provide photographs of:
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The chair and damaged area
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The exterior packaging
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Any visible damage to the box or shipping materials
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The shipping label
Please retain all packaging until the claim has been resolved.
Depending on the circumstances, we may provide replacement components, arrange a replacement, offer another appropriate resolution, or assist with a carrier damage claim.
Incorrect or Missing Items
If you believe you received an incorrect item or your shipment is missing a component, contact us promptly with your order information and photographs of what was received.
We will review the order and work to resolve verified fulfillment issues as quickly as possible.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Additional shipping expenses resulting from an incorrect address, refused delivery, unsuccessful delivery attempts, or other address changes may be the responsibility of the customer.
Questions About Shipping?
Need your chair by a certain date? Ordering multiple chairs? Have questions about freight or local delivery?