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Return Policy

Supreme Chairs USA Return & Refund Policy

We want you to be confident in your purchase. Please inspect your order promptly upon delivery.

14-Day Return Policy

Returns are accepted within 14 days of delivery. To qualify for a return:

  • The item must be returned in the same condition in which it was received.

  • The customer must contact Supreme Chairs USA within 14 days of confirmed delivery to request a return.

  • Return shipping costs are the responsibility of the buyer, except when the item received is incorrect or materially different from the order.

  • Original shipping, freight, delivery, and handling charges are non-refundable.

  • Items must be properly packaged for return shipment. The customer is responsible for damage resulting from inadequate return packaging.

Used, Open-Box & Pre- Owned Furniture

Unless specifically listed as brand new, our furniture may be open-box, pre-owned, refurbished, or commercial surplus.

Minor cosmetic wear-including small scratches, scuffs, marks, or other signs of previous handling or use-may be present and is not considered a defect when consistent with the item’s advertised condition.

Damaged or Incorrect Orders

If your item arrives with significant shipping damage or you receive the wrong item, please contact us within 48 hours of delivery and provide photographs of:

  • The item and affected area

  • The shipping box or packaging

  • The shipping label

Please retain all original packaging until the issue has been resolved.

Depending on the circumstances, Supreme Chairs USA may provide replacement parts, arrange a replacement, offer an appropriate partial refund, or authorize a return at no additional shipping cost to the customer.

Refunds

Approved refunds are issued after the returned merchandise has been received and inspected.

Refunds will be made to the original payment method. Original shipping, delivery, freight, and handling charges are not refundable unless the return resulted from an error by Supreme Chairs USA.

Items returned damaged, incomplete, altered, improperly packaged, or in a materially different condition from when they were delivered may be subject to a deduction from the refund or may be ineligible for a refund.

Final Sale Items

The following are final sale and non-returnable, unless materially different from the item ordered:

  • Clearance or liquidation merchandise specifically marked “Final Sale”

  • Custom or personalized merchandise

  • Special-order merchandise

  • Bulk or wholesale orders

  • Items that have been modified at the customer’s At Supreme Chairs USA, we carefully package every request

  • Local purchases specifically designated as Final

Local Pickup

Customers purchasing through local pickup are encouraged to inspect and test the item before accepting it.

Once a local pickup item has been inspected and accepted, the sale is considered final, unless otherwise agreed to in writing before purchase.

Order Cancellations

Orders may be canceled before they have been shipped or prepared for delivery. Once an order has shipped, it must be handled through the standard return process.

Manufacturer Warranties

Supreme Chairs USA is an independent furniture reseller and is not affiliated with or endorsed by Herman Miller, MillerKnoll, Steelcase, Humanscale, Haworth, or other manufacturers unless expressly stated.

Any original manufacturer warranty is included only when specifically stated in the product listing. Manufacturer warranties may not transfer with resale.

Contact

To request a return or report an issue with your order, contact Supreme Chairs USA with your order information and a description of the issue.

By completing a purchase, the customer acknowledges and agrees to this Return & Refund Policy.